CONTACT|山井株式会社

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● Cash on delivery
After confirming your order, we will send it by COD delivery service of Kuroneko Yamato within 5 business days.

Since it will be shipped by cash on delivery at the customer’s expense, please hand the price to the delivery person after the item arrives.

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● Bank transfer
Osaka City Shinkin Bank: Nakatsu Branch
Store number 028 / Ordinary account 8071039
Name: Yamai Co., Ltd. Representative Director Koichi Yamai

Please transfer the product price and shipping fee within 7 days after ordering.
We will ship the item within 5 business days after confirming the transfer.
In addition, the customer is responsible for the transfer fee.
If the transfer cannot be confirmed after 7 days, we will cancel it.

In the case of cash on delivery, please pay the product price and shipping fee to the delivery person of Kuroneko Yamato.

In the case of bank transfer, please transfer the product price and shipping fee to the designated account within 7 days after ordering.

※If you do not make a payment within 7 days, your order will be cancelled.

● The ordered product will be shipped the next day (business day) after payment is confirmed.

● Saturdays, Sundays, national holidays, and long holidays (year-end and New Year holidays, Obon holidays, Golden Week holidays) are not shipped. It will be shipped the next weekday or later.

● If it is the last business day of the end of the month, it will be shipped from the next business day after payment is received.

● Depending on the delivery area and delivery status, the arrival of the product may take about 1 to 2 days.

● Shipping fee is 770 yen to 1540 yen (depending on the destination)

● Free shipping for purchases over 3300 yen (tax included).

● Delivery time zone If you wish, please specify the time zone when ordering.

● For the delivery status of shipped packages, please check the tracking number in the email sent after shipping from the Kuroneko Yamato website.

If the item is defective, damaged during delivery, or if the item you ordered is different from the one you ordered,
Sorry for your inconvenience, but please be sure to contact us by e-mail or TEL (10: 00-16: 00) within 7 days of the arrival of the item, and we will bear the return shipping fee, so please return it by cash on delivery.

※We do not accept returns due to incorrect orders or customer reasons. note that.

We accept ordering methods by email. We will respond with speed during the period from ordering to delivery.

If you have any questions about the official online shop or any other questions, please contact us by phone or using the inquiry form.

[Regular holidays] On Saturdays, Sundays, and holidays, we will not respond to emails, accept phone calls, or ship.

[Telephone reception hours] From 10:00 to 12:00 and from 13:00 to 17:00. If you have any questions, please feel free to contact us.
(Orders from HP are of course available 24 hours a day, 7 days a week)

Yamai Co., Ltd.

Representative Director Koichi Yamai

3-7-3 Tachibana, Nishinari-ku, Osaka-shi, Osaka 557-0051

TEL／FAX：06-6948-5819

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Shipping fee (770 yen to 1540 yen, depending on the destination)

The shopping cart system allows you to shop easily and conveniently 24 hours a day.
When you place an order, you will receive an order confirmation email.

● You can also order by phone.

● Bank transfer
Please pay the price to the designated bank account within 5 days after receiving the order confirmation email or confirming by phone.
* Customers are responsible for the transfer fee.

Osaka City Shinkin Bank: Nakatsu Branch

Store number 028 / Ordinary account 8071039

Name: Yamai Co., Ltd. Representative Director Koichi Yamai

After receiving your order confirmation email or after confirming by phone
Please pay the price to the designated bank account within 7 days.

In addition, the customer is responsible for the transfer fee.
If the transfer cannot be confirmed after 7 days, we will cancel it.

※Ordered products will be shipped the next day (business day) after payment is confirmed.

※Saturdays, Sundays, national holidays, and long holidays (year-end and New Year holidays, Obon holidays, Golden Week holidays) are not shipped.
It will be shipped the next weekday or later.

※If it is the last business day of the end of the month, it will be shipped from the next business day after payment is received.

※Depending on the delivery area and delivery status, the arrival of the product may take about 1 to 2 days.

If the item is defective, damaged during delivery, or if the item you ordered is different from the one you ordered,
Sorry for your inconvenience, but please be sure to contact us by e-mail or TEL (10: 00-16: 00) within 7 days of the arrival of the item, and we will bear the return shipping fee, so please return it by cash on delivery.

※We do not accept returns due to incorrect orders or customer reasons. note that.